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Help (FAQs)

How can I place the order?

You can place an order on our website (or) you can call us on +92-322-8723490 to place an order over the phone.

Our working hours are as Below:

Customer Support:
Mon – Fri 9 AM to 6 PM

Sales:
Mon – Sun 9 AM to 11 PM

How long will it take for my order to be delivered?

All our orders placed before 1PM (Monday-Friday) are dispatched within 1-2 working day delivery, however due to non-availability of stock for some orders it may take up-to 2 -3 working days for the order to be delivered.

How will my parcel be delivered?

Your parcel will be delivered to your by one of our riders.

Can I have my shoes delivered to an address other than my home address?

Yes, you can. Please ensure that you choose the option for a different delivery address while placing the order.

What are the available payment methods?

We can accept payments through the following:
* COD
* Bank Transfer / Bank Deposit

Will I be charged Sales Tax on my order?

Yes, According to Law & Regulations

I need the items by tomorrow for a special occasion – can you Expedite / fast track my order?

Yes, we can but depending on the availability of stock & cut off time 1PM. Please call us on +92-322-8723490 for next day delivery before placing the order so we can forward special instructions to the relevant warehouse / store accordingly.

Do you Store my payment information?

We will NOT store any of your payment information. In an advanced effort to ensure your online safety your payment information is directly processed and never stored.

Can I cancel my order?

Yes you can cancel your order. Please call us on +92-322-8723490 before 1PM and we will cancel the order for you. Please be informed that we will not be able to cancel the order if it has already been dispatched

Can I get a Saturday delivery?

Yes we can arrange a Saturday delivery for you.